If you forgot your debit card PIN, you can request a new one directly through the Chase app. However, there is an important limitation: Chase does not let you choose and enter a new PIN instantly through the app. Instead, Chase generates a new PIN and mails it to your address on file.
Here is how to request a new debit card PIN on Chase step by step.
How to Manage Your Debit Card PIN on Chase
- Open the Chase app and sign in.
- From the main screen, tap your Total Checking account.
- On the account overview screen, scroll down and select Manage Account.
- Look for the Card Setup and Maintenance section.
- Tap Manage PIN.
You will then be taken to the screen where you can request a new debit card PIN on Chase.
How to Request a New PIN
Chase requires you to enter your full 16-digit debit or ATM card number before you can request a new PIN. This is an additional security check to verify that you have the physical card.
Make sure you have your debit card with you before starting.
Enter all 16 digits of your card number and tap Request PIN.
Chase will then generate a new PIN and mail it to the address associated with your account. The PIN is sent in a sealed envelope and typically arrives within 5 to 7 business days through regular mail.
Keep in mind that you cannot enter your own custom PIN through the Chase app. If you want to choose a specific PIN yourself, you will need to visit a Chase branch in person.
What Happens to Your Old PIN?
Your old PIN remains active until the new PIN arrives. If you still remember your current PIN, you can continue using it while you wait.
If you have completely forgotten your PIN, avoid using your debit card at ATMs or other locations where a PIN is required until the new one arrives. Tap-to-pay and signature-based transactions can still work without entering your PIN.
How to Activate the New PIN
Once your new debit card PIN on Chase arrives, use the new PIN once at an ATM. This activates the new PIN and confirms that you received it.
After activation, you can use the new PIN normally. If you later decide that you want to use a different PIN, you will need to visit a Chase branch in person to change it.
What to Do If Your PIN Does Not Arrive
If your new PIN does not arrive within 10 business days, contact Chase immediately.
Do not simply request another PIN and wait again. A delayed PIN could potentially indicate that your mail was intercepted or that there is another issue with the delivery.
Can You Change Your Debit Card PIN on Chase Instantly?
No. The Chase app does not currently allow you to type in and instantly choose a new PIN.
Instead, the app allows you to request a new debit card PIN on Chase, which Chase generates and sends to your mailing address. If you want to select your own PIN, you must visit a Chase branch.
Frequently Asked Questions
Can I reset my Chase debit card PIN in the app?
You can request a new PIN through the Chase app, but you cannot create your own PIN instantly. Chase generates the new PIN and mails it to you.
How long does a new Chase PIN take to arrive?
A new PIN generally arrives by regular mail within 5 to 7 business days.
Do I need my debit card to request a new PIN?
Yes. Chase asks for the full 16-digit debit or ATM card number, so you should have the physical card with you.
Can I choose my own new PIN through the Chase app?
No. To choose a custom PIN, you need to visit a Chase branch in person.
What if my new PIN never arrives?
If you do not receive it within 10 business days, contact Chase right away rather than requesting another PIN.
